Shipping policy

What if my item is lost or Shipping Information is Incorrect? Who is responsible?

  • Once your order is collected by the USPS, we are no longer responsible for its shipment time or delivery status.
  • Orders that show delivered on tracking system, CANNOT have a Claim Filed or be refunded.
  • If we have a confirmed delivery, Butterscotch Blankees is not responsible for covering the cost of the lost item or for a replacement item.
  • If the shipping address provided to us is incorrect and as a result an item is returned to us, the customer will be responsible for the shipping costs for the order to ship again.
  • If an order is returned and we must reship your order, a reshipment fee of original shipping amount will be payable. We ask that as much shipping information be provided as possible, including a telephone number where you may be reached.
  • If our system shows an a ship to address as non-deliverable or insufficient address when an order is submitted, we reserve the right to charge an address correction fee of $10 on orders that we cannot print shipping labels via USPS due to non-deliverable/insufficient addresses that are submitted on order. We will attempt to contact you via email or phone if we are unable to print a shipping label for a non-deliverable address. If we do not receive a reply, shipment will be sent to the billing address.
  • We charge a reship fee of $10.00 for each order that is returned to us as undeliverable. You will be notified that your order was returned to us due to being unclaimed (a notice was left and the item was not picked up or rescheduled for re-delivery) or having an incorrect address,
  • If we need to charge you a reship fee, you will need to call or email your credit card information, as we do not store this, and pay prior to us reshipping it the item back out.

How long will it take for my order to arrive:

  • Ship Dates shown on order are estimated, below, are a close estimation of ship time, but are not guaranteed:
    • 1-2 items - ships on or before 12-14 business days from date of order, plus Travel Time
    • 3 items - ships on or before 15-20 business days
    • 4-5 items - ships on or before 20-25 business days
    • 6-7 items - ships on or before 25-30 business days
    • 8-12 items - ships on or before 30-35 business days
    • 13+ items will be on order under the comments section
  • Exceptions apply during peak season time {November-January}, and are not guaranteed after our holiday cut off dates on an order with more than 3 items.
  • For a guaranteed ship date, please select one of the Rush Fees.
  • Shipped on a Guaranteed Ship Date and is in addition to our Standard shipping charges.
  • Business Days to calculate Ship Dates are Monday – Friday and follow the USPS Holidays which are not considered Business Days. Christmas Eve & New Year's Eve are not considered business days.
  • Special Sale items can take up to approx. 15-30 business days to ship. This includes any Special Sales where a coupon code is entered i.e Cyber Monday, Black Friday, etc.