An email confirmation of your order with summary will be sent promptly, if we have an accurate email address. You will receive a subsequent email when your product ships, including tracking information and a link to follow the status of your shipment
We ask that you do not enter Special Instructions without prior approval or before placing your order. Please call us or email us to discuss what you would like.
No cancellations once order is in production. All orders are made to order and are non refundable or returnable. When placing an order, please review your order thoroughly on the Review Your Order page to make sure it is exactly how you want your item to be made.
We can accommodate One Name up to 8 consecutive letters. However, due to the width of the scarf, some names with 8 letters may not fit, depending on the name. For this reason, we reserve the right to alter the letters slightly from what is shown on the samples to accommodate the long names. Initials will have the same spacing between letters as in a name.