We do NOT accept returns, give refunds or make exchanges on personalized items, unless we have made a mistake.
Remakes are for mis-spelling, reversed colors, or wrong design.
To make a return, provide the Order Number, the name on the order, and the mis-spelled name(wrong name)you received , and a picture if the item you received.
Remakes due to color mistakes are remade in the same colors ordered, no colors changes.
All inquiries regarding problem with the order must be submitted by the Original Purchaser.
Remakes for orders which we have made an error on, are generally reshipped within 4 business days (with exception during peak season).
If an item is returned to us to look at, we reserve the right to repair, or remake.
Remakes can be make for orders we have made a mistake on, 30 Days after delivery.
Customer is responsible for all shipping charges.
Choosing a selection results in a full page refresh.
